SHIPPING & REFUND POLICY
SHIPPING & DELIVERY POLICY (Digital Products)
Delivery of our Products will be confirmed on your email ID as specified during registration. For any issues in utilizing our Digital products you may contact our Support.
CANCELLATION & REFUND POLICY
Pcgameskey believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy, cancellations will be considered only if the request is made within 10 Mins of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that the Pcgameskey marketing team has obtained on special occasions. These are limited occasion offers and therefore cancellations are not possible.
Pcgameskey does not accept cancellation requests for perishable items like Game Cards, Cd Keys, Software keys etc. However, replacement can be made if the customer establishes that the product delivered is defective.
In case of receipt of Invalid Game Keys, Game cards, Software Keys please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 5 days of receipt of the products.
Please note: In case of any refund, the full sale price (including any taxes or service fees charged to the buyer) will be refunded to the original method of payment. Please allow 10 to 14 working days for the refund credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.
Please Note We Don’t Accept Refunds on Products like Game Keys, Gift Cards, Software keys etc.
Please read description completely before ordering as this will ensure optimal service.
In case your product doesn’t match the description you should immediately contact Pcgameskey Support with your order id and email id to help us resolve the issue immediately.
PAYMENT, PRICING & PROMOTIONS
There are no hidden charges or any additional handling charges. The payable amount is same as mentioned at the time of your checkout.
You can login and check your order status.