The vendor is entitled to NOT issue a replacement or refund under the following conditions:

1) if the buyer has bought the wrong product by mistake or hasn’t read the product description/ Specs before ordering ( Including but not limited to Region, Language, Platform, Minimum System Requirements, etc.

2) if the buyer has already redeemed the digital product key/code

3) In case of an already-used code problem the buyer has to raise a complaint within 24 hours of receiving the code so we can investigate it. After 24 Hours the decision would solely Be upon the vendor

The buyer is entitled to receive the following, provided the reasons are genuine and proved after investigation:

1)the replacement product in the case the purchased product had any defects or was different from the Product description;

2) in the case a replacement cannot be granted, a refund of the sale price will be provided;