Refund and Returns Policy

Shipping and Delivery Policy (Digital Products)

Delivery of our Products will be confirmed on your email ID as specified during registration. For any issues in utilizing our Digital products you may contact our Support.

Cancellation & Refund Policy

In the event, the buyer is displeased with their product, the buyer can raise a complaint within 24 Hours from the time of Email Delivery by emailing .


The complaints received via the support section or email will be further Investigated.

The buyer will be provided with the response to the complaint within 5 Business days from the day Pcgameskey receives the buyer’s complaint.


Due to the digital nature of the products sold on Pcgameskey, we may not offer refunds for orders once placed and delivered by Email.

The vendor is entitled to NOT issue a replacement or refund under the following conditions:

1) if the buyer has bought the wrong product by mistake or hasn’t read the product description/ Specs before ordering ( Including but not limited to Region, Language, Platform, Minimum System Requirements, etc.

2) if the buyer has already redeemed the digital product key/code

3) In case of an already-used code problem the buyer has to raise a complaint within 24 hours of receiving the code so we can investigate it. After 24 Hours the decision would solely Be upon the vendor


The buyer is entitled to receive the following, provided the reasons are genuine and proved after investigation:


1)the replacement product in the case the purchased product had any defects or was different from the Product description;

2) in the case a replacement cannot be granted, a refund of the sale price will be provided;

Please note: In case of any refund, the full sale price will be refunded to the original method of payment. Please allow 10 to 14 working days for the refund credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

Payment, Pricing & Promotions

There are no hidden charges or any additional handling charges. The payable amount is same as mentioned at the time of your checkout.

Viewing Orders

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Need help?

Contact us at for questions related to refunds and returns.

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